Graphtec GB Ltd would like to take this opportunity to update all of our customers and resellers regarding the current COVID-19 outbreak. We have put systems in place to continue business as usual during the current crisis with orders being processed and shipped as usual on a daily basis with our normal courier services collecting and delivering into us daily.
Current Operational Situation
We continue to monitor the developing situation extremely closely and are prioritising the health and safety of our staff and customers before anything else. We are doing everything we possible can do to ensure the operational aspect of the business remain unaffected for as long as possible. To ensure this happens and to protect the health of our colleagues our staff are working remotely where possible and where staff do have to come into our offices or warehouse we are exercising distancing measures to keep face to face interaction to an absolute minimum to protect them.
So far these actions are working to keep all staff healthy and the day to day aspects of the business running as usual.
Ordering
We are still accepting orders from customers and resellers through email and by telephone and both or our websites remain transactional 24 hours a day with orders usually being processed on the same working day. Because most of our staff are offsite during this crisis we would prefer for resellers to email in orders and end users to buy from our website, however, we are still happy to talk with you directly or via email.
Technical Support
Our technical support team is still fully operational but due to the current circumstances some members of the team are now working remotely which means we are operating with reduced phone cover within the department. Due to this situation we would prefer you to please email the team if at all possible. and they will get back to you as soon as possible.
If you are experiencing non urgent issues with your machine or software please email us on: [email protected]
If you are experiencing issues that means your machine or software is offline and out of operation please call us on: 01978 666700
Ongoing Situation
As the situation continues to evolve we would like to wish everyone of our resellers and customers the best of health and whatever adverse knock on effects this may have to the UK economy that these are short lived and operations return to normal for everyone in the shortest possible time frame.
Thank you for your continued support and business.
